Smarter IT Support for a More Productive Workplace
The IT Helpdesk Bot transforms the way organizations handle IT requests. Instead of waiting in ticket queues, employees can chat with the bot to receive instant help anytime.
Powered by EkoAI, Amity Solutions’ intelligent automation engine, the bot understands user intent, provides accurate guidance, and learns from every interaction to continuously improve. Whether it’s resetting passwords, troubleshooting software, or walking users through device setup, it ensures consistent support
Business Impact
Faster issue resolution
Lower support costs
Improved productivity
Data-driven insights
Higher employee satisfaction
Core Capabilities
24/7 Automated Support
Always-on help for common IT issues like password resets, connection errors, and software problems.
Step-by-Step Guidance
Walks users through setup or troubleshooting in real time, reducing confusion.
Ticket Automation
Creates or closes tickets automatically, avoiding duplicates and saving IT time.
Multi-Channel Access
Works across internal chat, web portals, or employee apps — help is always within reach.
Knowledge Base Integration
Uses internal IT documents to deliver accurate, policy-based answers.
Boost your IT support with smart automation today
Let the IT Helpdesk Bot handle the repetitive — so your experts can focus on what truly matters. Contact Amity Solutions to discover how AI can streamline your IT support.
