The all in one chat platform

With Amity Bots, you can provide your customers with accurate responses quickly and around the clock. No more waiting - our AI chatbots are ready to give them assistance anytime they need it online or through social media channels.

Multi-Channel Chat Management

Reply to chat channels within the platform. Have your employees and chatbots work together to provide the best chat experience.

Stylized visualization of a chatbot that handles multi-channels


Connect to all chat channels – LINE, Facebook, Webchat or even chat on your mobile app – and respond to every user in one single platform.

User Profile & Context

The platform summarize every interaction the user has done so your agent knows what he/she is up to. Connect to your CRM to further enrich their profile.

Co-pilot Live Chat

Get notification when your chatbot needs human support. Agent can also triggers chatbot to send carousel, flex or other rich media messages to the user.

Train AI On the Go

Allows your agent to train your chatbot on-the-go. Your chatbot development team can then approve or reject their training data as needed.

Agent Management & Ticket Routing

Manage all employees and route tickets to employees. To allow company representatives to support customers quickly and efficiently

Agent Management

On-board and manage all your agents and supervisors across multiple teams based on their skill so chatbot knows who to assign the case to.

Ticket Management

Open ticket to agent when chatbot needs agent support. Manage & track multiple tickets across multiple teams to ensure every customer is properly handled.

Routing & Escalation

Tickets are routed, load-balanced and assigned to agents and teams according to their skills. Tickets are escalated to team’s supervisor when it exceeds SLA.

Agent Performance Report

Manage & track performance of your agents right in the platform from the number of tickets he/she resolved to satisfaction score given by the customers.

Stylized visualization of a chatbot agent

Chatbot Logic Management & Integration

Manage your chatbots with flow visualizations, integrate with your enterprise system using our Flow-Based Intergration Tool.

Stylized visualization of a chatbot logic management and integration

Chatbot Logic Visualizer

Chatbot logic can grow to thousands of actions and flows. Easily visualize and maintain logic of your chatbot no matter how complex it is.

AI-Powered Decision

Platform includes AI-powered language processing engine to ensure chatbot understands your customers and select the best actions from chatbot logic flows.

Flexible Integration

Enhance your chatbot by integrating with your enterprise system, from CRM to transaction system, with builtin flow-based integration engine.

Web-view & LINE Liff Support

Great chat experience means seamless integration with webview or LINE Liff. Platform fully supports custom integration with custom webview and Liff according to your requirement.

Chat Content Management

Can design multiple conversational sets such as LINE, Facebook Messenger, IG, WeChat shortcuts and more.

Message Template

Allows your business users to edit chatbot messages without impacting chatbot logic. Creates carousels to LINE flex messages right on the platform.

Product Catalogues

Business users can easily edit products and promotions content through platform’s content management system without impacting chatbot logic.


Prepare messages in multiple languages and chatbot automatically detects and select language based on user input.

Bulk Import / Export

Your content can reach thousands of records. Easily maintain your content by importing them as bulk files.

Stylized visualization of managing content in chatbot software

Chat Marketing & Segmentation

Reach an unlimited number of specific customers and also be able to design your own marketing message from the campaign system on the platform.

User profile with overview of conversations and purchase history

Flexible Segmentation

Segment your customer by their interactions with the chatbot and their profile within your system.

A campagin is being created to target a particular audience

Targeted Chat Campaign

Target different user segment with different promotional messages or even interactive goal-based questionnaires.

LINE Rich Menu

Personalized LINE Rich Menu

Provide unique chat experience to your users by personalizing LINE Rich Menu according to their segment and profile. Continually change their Rich Menu as they progress along your chat journey.

Registration form to generate and convert leads

Generate & Convert Leads

Generate leads right on chat channels by allowing your users to register for your product or campaigns. Leads can be routed to your sales agent for further engagement.

Feedback & Survey

Compile surveys to understand customers and then follow up on feedback and surveys back to the responsible representative or chatbot.

Feedback Collection

Improve your products and services by collecting their feedbacks through chatbot.


Know even more about your customers by getting chatbot to help ask specific questions and gather their responses.

Satisfaction Survey

Know how well your chatbot and agents are doing by sending satisfaction survey after every conversation.

Agent Rating

Know performance of your agents and how well they response to your customers by getting them to rate your agents.

Stylized visualization of survey forms to collected feedback

Analytics & Report

Understand how customers interact with your chatbots. Measure the response of your marketing campaigns – from analyzing popular responses to custom built reports based on your needs.

Stylized visualization of dashboards and reports

Summary Dashboard

Instantly see how your chatbot and live chat system is doing through built-in summary dashboard.

AI Smartness Analysis

Smartness gauge allows AI trainers and chatbot developers to know how much requests are handled by the chatbot.

Campaign Response Report

Analyze campaign response from how many people has responded to their selections and conversion stage.

Custom Report Engine

Response your business needs by creating new reports according to your requirement.

Leading brands use Amity Bots

Providing a more interactive messaging experience for users across all channels.

Seamless Integration and API Access

Connect Amity Bots to your existing channels and software

LINE iconFacebook Messenger icon

Mainstream platforms
(LINE, Facebook, Whatsapp, etc.)

• Eko: AI Interfacing App for employees
• IVR system for voicebot
• Voicebot - Thai & language conversations
• Specially-made kiosk for avatar AI

Connect to your website

To enhance customer support seamlessly on your existing website, our generative AI boosts productivity, reduces time, and streamlines processes.

Your own app

Integrate Amity Bots into your own application or website for a unique AI assistant experience.

Amity is ISO27001 ISO/IEC 27001:2013 and SOC2 Type II certified
Customer Stories

Leading brands use Amity Solutions

Discover how leading brands are leveraging Amity Solutions to build personalized brand experiences, drive engagement, automate customer support and marketing campaigns.

Customer Stories