Proactive Customer Service with an AI Personal Assistant
Personal Assistant Customer Service is built on intelligent AI technology (powered by advanced conversational capabilities like Amity Bots Plus). It connects to your internal systems to track service requests, claims, or complaints — and keeps customers informed every step of the way.
It explains processes in simple language, sends notifications when progress happens, and allows customers to check their status anytime through chat channels like LINE, Facebook Messenger, or web chat.
This transforms traditional customer service into a personalized, always-available experience.
Business Impact
Increase Customer Trust
Reduce Call Center Volume
Improve Customer Experience (CX)
Strengthen Brand Reputation
Core Capabilities
Real-Time Case Tracking
Automatically tracks complaints, claims, and service requests from your system.
Clear Status & Timeline Updates
Shows customers exactly where their case stands — in review, in progress, waiting for parts, or completed.
Simple Process Explanation
Explains each step in easy language so customers always understand what’s happening.
Proactive Notifications
Sends automatic updates when there is progress, delays, or resolution.
24/7 Self-Service Access
Customers can check their case anytime via chat — no need to call repeatedly.
Omnichannel Support
Available on LINE, Messenger, website chat, and other digital channels.
Don’t Let Customers Feel Forgotten
Talk to our team today and see how AI can transform your customer service journey.
